For eligible products using standard curbside delivery, the estimated delivery timeframe is generally 14–21 business days after the order is processed and accepted for fulfillment. Made-to-order, custom, backordered, supplier-direct and oversized products may require additional time. Any estimate displayed on the product page, checkout, order confirmation or written quotation takes priority.

Delivery estimates can be affected by supplier lead times, product availability, freight schedules, weather, remote delivery areas and other circumstances outside Matho Home’s control. If a significant delay occurs, we will provide an updated estimate and any options required under applicable law. Contact us with your order number for the latest available information.

Some unavailable products may be ordered, reserved, backordered or specially sourced, depending on the supplier. Availability and estimated lead time must be confirmed before purchase. Contact Matho Home with the product name or link, and we will confirm whether it can be ordered.

Yes. Our team can assist with product selection, dimensions, finishes, availability, delivery requirements and quotations. Contact us by email at info@mathohome.com or by telephone at +1 (305) 239-8002. Payment should only be completed through Matho Home’s secure checkout or an authorized payment link sent by our team.

Contact Matho Home immediately. Changes and cancellations are not guaranteed after an item has been processed, reserved, ordered from the supplier, transferred to fulfillment, shipped or placed into production. Custom, made-to-order and special-order products cannot be cancelled after confirmation or production has begun.

Yes. When applicable, Matho Home may issue a secure online payment link for an approved invoice or quotation. Only use payment links sent directly by an authorized Matho Home representative.

No. Payment at delivery is not currently available. Orders must be paid through Matho Home’s secure checkout or another payment method expressly approved by Matho Home.

International credit cards may be accepted when authorized by the card issuer and our payment processor. The billing information must match the information registered with the card issuer. Availability does not guarantee that Matho Home can ship the order outside its supported delivery areas

Small eligible products may be delivered by parcel carrier. Furniture and oversized products are generally delivered by freight using curbside delivery unless another service has been selected and confirmed. Curbside delivery does not include delivery inside the home, stairs, assembly, installation, unpacking or packaging removal.

Contact Matho Home immediately. An address change may be possible before fulfillment begins, but it cannot be guaranteed after an order has been transferred to a supplier or carrier. Rerouting, storage, redelivery or additional freight charges may apply.

Matho Home currently accepts online orders for eligible addresses within the United States. Delivery availability depends on the products, ZIP code, supplier coverage and options displayed during checkout. Canada or another destination is available only when shown at checkout or confirmed by Matho Home in writing.

Not necessarily. Products may ship from different suppliers or warehouses and can arrive in separate deliveries. Tracking or delivery information will be provided for each shipment when available.

Eligible standard, in-stock products may be requested for return within 30 calendar days after delivery. Written return authorization is required. The product must be unused, unassembled, undamaged and in its original packaging. The customer is responsible for return freight, and a 25% restocking fee generally applies. Custom, made-to-order, clearance, final-sale and other designated products are not returnable.

Inspect the product and packaging at delivery. Photograph visible damage, ask the driver to note it on the delivery receipt, keep all packaging and contact Matho Home within 48 hours. For concealed damage, stop assembling or using the product and send photographs of the product, packaging, label and damaged area to info@mathohome.com.

After an authorized return is received and inspected, Matho Home will notify you whether the refund has been approved. Approved refunds are generally initiated to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the funds.

Warranty coverage varies by product and manufacturer. Some products may include a manufacturer warranty, while others may not. Contact Matho Home before purchasing when warranty coverage is important, and retain your order confirmation and product documentation. Damage caused by misuse, improper assembly, unauthorized modification, normal wear, accidents or improper care is generally not considered a manufacturing defect.

Follow the manufacturer’s instructions supplied with the product whenever available. Use a soft, dry or slightly damp cloth for routine cleaning and avoid abrasive cleaners, bleach, solvents, excessive moisture, direct heat and prolonged sunlight unless the manufacturer expressly permits them. Natural materials may vary in color, grain, texture and veining. Contact Matho Home before applying oils, sealants, stain removers or other treatments.

Curbside delivery means the carrier delivers the product to a safe, accessible ground-level location near the curb, driveway, loading area or building entrance. It does not include delivery inside the building, stairs, elevators, room placement, unpacking, assembly, installation or packaging removal.

White-glove or in-home delivery may be available for selected products and ZIP codes by advance arrangement. The exact service can vary and is included only when displayed at checkout or confirmed by Matho Home in writing.

Assembly is not included with standard curbside delivery. Assembly is included only when it is specifically listed in the selected service or confirmed by Matho Home in writing before delivery.

Confirm that the delivery address and telephone number are accurate, respond to the carrier’s scheduling requests, ensure that an adult is available, and disclose gates, elevators, stairs, loading restrictions or narrow roads. Measure doors, hallways, elevators, stairways and the final room before ordering.

No. Custom, made-to-order, personalized and special-order products are final sale after confirmation, supplier ordering or production begins. Review all dimensions, fabrics, finishes, colors and configurations carefully before approving the order.

For an eligible change-of-mind return, the customer is responsible for return freight and related costs. Approved returns are generally subject to a 25% restocking fee. A fee of up to 35% may apply when required by the supplier or special handling, and it will be disclosed before the return is shipped.

Visits and consultations are available by appointment. Contact Matho Home at info@mathohome.com or +1 (305) 239-8002 to schedule a consultation and discuss showroom access or appointments with our partner network.