Refund policy

Last updated: July 31, 2026

At Matho Home, many products are oversized, fragile, vendor-supplied, made to order, or reserved specifically for each customer. Please review all product dimensions, materials, finishes, colors, configurations, quantities, delivery requirements, and access measurements before placing your order.

Eligible returns

Standard, in-stock products that are not marked final sale may be considered for return when all the following conditions are met:

  • The return request is submitted within 30 calendar days after delivery
  • The product is unused, unassembled, uninstalled, unaltered, and undamaged
  • The product remains in its complete original packaging
  • All accessories, hardware, manuals, labels, and components are included
  • The customer provides the order number and proof of purchase
  • Matho Home approves the return in writing before the product is shipped

Return approval is not automatic. Eligibility may depend on the product, vendor, condition, packaging, return destination, and any product-specific terms disclosed before purchase.

Products returned without prior written authorization may be refused.

How to request a return

Email info@mathohome.com and provide:

  • Your order number
  • The product you want to return
  • The reason for the return
  • Clear photographs of the product and its packaging
  • Confirmation that the product is unused and in its original packaging

When a return is approved, Matho Home will provide written return instructions and the correct return address.

Because products may be fulfilled by different suppliers and warehouses, the authorized return address can vary by product. Do not send a return to the Matho Home Brickell office or any supplier without written instructions.

Return freight and related costs

Unless the product arrived damaged, defective, incorrect, or Matho Home agrees otherwise in writing, the customer is responsible for:

  • Return-freight charges
  • Carrier pickup charges
  • Packaging or repackaging costs
  • Return-shipment insurance
  • Storage, handling, redelivery, and accessorial carrier charges
  • Any other costs required to return the product safely

Furniture and oversized products may require a freight carrier and cannot ordinarily be returned using standard parcel shipping.

The customer remains responsible for the product until the authorized return location receives and accepts it.

Original shipping, freight delivery, curbside delivery, white-glove delivery, room-of-choice delivery, assembly, installation, expedited delivery, and other service charges are non-refundable unless the return is caused by an error by Matho Home or a refund is required by applicable law.

Restocking fees

Approved returns are subject to a 25% restocking fee.

A restocking fee of up to 35% may apply when required by the supplier or when the return involves oversized freight, special handling, incomplete packaging, damaged packaging, missing components, or additional processing.

The applicable fee will be disclosed in the written return authorization before the customer sends the product back.

A restocking fee will not apply when:

  • Matho Home shipped the wrong product
  • An approved damage or defect claim results in a full refund
  • Applicable law prohibits the fee

Custom, made-to-order and special-order products

The following products are final sale and cannot be returned, exchanged, or cancelled after they have been confirmed, reserved, ordered from the supplier, or placed into production:

  • Custom furniture
  • Made-to-order products
  • Bespoke or personalized products
  • Special-order products
  • Products ordered in a customer-selected fabric, finish, color, size, or configuration
  • Products specially sourced or procured for a customer
  • Modified or customized products
  • Products expressly marked “Final Sale”

Natural variations in wood grain, stone veining, marble patterns, leather markings, fabric texture, handmade finishes, and other natural materials are not defects when they fall within normal manufacturing or material variation.

Other non-returnable products

The following are not eligible for return:

  • Gift cards
  • Clearance or final-sale products
  • Products that have been assembled or installed
  • Products that have been used, altered, repaired, or modified
  • Products damaged after delivery
  • Products without their original packaging, components, hardware, or accessories
  • Opened bedding, pillow inserts, and other hygiene-sensitive textiles
  • Products identified as non-returnable on the product page, quotation, invoice, or order confirmation

Certain artwork, mirrors, lighting, rugs, décor, and vendor-restricted products may be final sale when disclosed before purchase.

Damaged, defective or incorrect products

Customers must inspect the packaging and product carefully at delivery.

When visible damage is present:

  1. Photograph the packaging and damaged areas before unpacking or discarding anything.
  2. Ask the delivery driver to record the damage on the delivery receipt or bill of lading.
  3. Keep all cartons, labels, pallets, wrapping, hardware, and packaging materials.
  4. Contact Matho Home within 48 hours after delivery.

For concealed damage discovered after unpacking, stop assembling, installing, or using the product and contact Matho Home within 48 hours.

Please provide photographs of:

  • The complete product
  • The damaged, defective, or incorrect area
  • The outer and inner packaging
  • The shipping label
  • The delivery receipt, when available

Depending on the circumstances, supplier requirements, and product availability, an approved claim may be resolved through:

  • Replacement parts
  • Repair
  • Product replacement
  • Store credit
  • Partial refund
  • Full refund

Normal variations in measurements, color, grain, texture, veining, pattern, or finish are not necessarily defects.

Delivery access and measurements

Customers are responsible for confirming that products will fit through and can be safely delivered through:

  • Doors and entrances
  • Hallways
  • Elevators
  • Stairways
  • Gates
  • Loading areas
  • The intended room or installation location

A product that cannot be delivered or installed because of insufficient access, incorrect measurements, building restrictions, or undisclosed delivery conditions is not considered defective.

Return freight, redelivery, storage, handling, and restocking charges may apply.

Refused and missed deliveries

Refusing an undamaged delivery does not automatically qualify the order for a full refund.

The customer may be responsible for return freight, storage, redelivery, handling, and restocking fees when:

  • An undamaged shipment is refused
  • A scheduled delivery appointment is missed
  • The delivery address is incorrect
  • The location is inaccessible
  • The carrier cannot complete delivery because of undisclosed restrictions
  • An adult is not available to accept a scheduled freight delivery

Order cancellations and changes

Contact Matho Home immediately when you need to cancel or change an order.

Cancellation or modification is not guaranteed after the product has been:

  • Processed
  • Reserved
  • Ordered from a supplier
  • Transferred to fulfillment
  • Shipped
  • Placed into production

Custom, made-to-order, personalized, and special-order products cannot be cancelled after confirmation, supplier ordering, or production has begun.

When an order cannot be cancelled, the normal return-eligibility rules will apply after delivery.

Nothing in this policy limits cancellation or refund rights required by applicable law.

Exchanges

Matho Home does not process direct exchanges.

When an eligible return is approved, the customer may return the original product and place a separate order for the replacement product.

The new order is subject to current pricing, availability, shipping charges, and delivery estimates.

Refunds

After an authorized return is received and inspected, Matho Home will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any authorized:

  • Restocking fee
  • Return-freight charge
  • Non-refundable delivery or service charge
  • Repackaging charge
  • Charge for missing components or customer-caused damage

Matho Home will generally initiate an approved refund within 10 business days after inspection. Banks and payment providers may require additional time to post the funds.

When more than 15 business days have passed since Matho Home approved a refund, contact info@mathohome.com.

Legal rights

Nothing in this policy excludes or limits any warranty, cancellation right, refund right, or consumer protection that cannot legally be excluded.

Contact

Matho Home
1111 Brickell Avenue
Miami, Florida 33131
United States

Email: info@mathohome.com
Telephone: +1 (305) 239-8002