Shipping policy
Last updated: July 24, 2026
Thank you for shopping with Matho Home. This Shipping & Delivery Policy explains our available delivery methods, estimated timeframes, shipping charges, freight-delivery requirements, and procedures for damaged or delayed shipments.
Shipping destinations
Matho Home currently accepts online orders for eligible delivery addresses within the United States. Shipping availability is determined by the products in your order, the delivery ZIP code, supplier coverage, and the delivery options displayed during checkout.
Some states, territories, remote locations, islands, military addresses, P.O. boxes, and addresses outside standard carrier service areas might not be eligible for delivery.
Canada is not currently available as a general online delivery market. We will only ship to Canada when Canada is displayed as an available destination during checkout or when delivery has been confirmed by Matho Home in writing.
Estimated delivery time
For eligible products using our standard curbside delivery service, the estimated delivery timeframe displayed at checkout is generally 14–21 business days.
Delivery estimates begin after the order has been processed and accepted for fulfillment. Business days do not include Saturdays, Sundays, or federal holidays.
Some products might require additional preparation or manufacturer lead time, particularly:
- Made-to-order or customized products
- Backordered or preordered products
- Oversized furniture
- Products shipped directly by a supplier
- Products requiring special freight arrangements
Any product-specific estimate shown on the product page, checkout page, order confirmation, or written quotation will take precedence over the general timeframe above.
Delivery dates are estimates and are not guaranteed. Weather, carrier delays, supplier delays, inventory changes, remote delivery areas, and other circumstances outside our control can affect delivery timing.
Shipping charges
For eligible products in Matho Home’s general shipping profile, standard curbside shipping charges currently range from approximately $105 to $249, depending on the order value, products, and delivery destination.
Eligible general-profile orders with a qualifying merchandise subtotal of $5,000 or more receive free curbside shipping where that option is displayed at checkout.
Certain products, including products fulfilled by Shopify Collective suppliers such as Oliver Gal, use carrier- or supplier-calculated rates. The final shipping amount shown during checkout is the applicable shipping charge for your order.
When an order contains products fulfilled from different suppliers, locations, or shipping profiles, separate shipping charges may be combined at checkout and the items may arrive in separate deliveries. Shopify supports combined rates when products are fulfilled through different shipping profiles.
Curbside delivery
Unless another delivery service is explicitly selected or confirmed, large furniture and oversized products are delivered using curbside delivery.
Curbside delivery generally means that the carrier delivers the item to a safe, accessible ground-level location near the curb, driveway, loading area, or building entrance, as determined by the carrier.
Standard curbside delivery does not include:
- Delivery inside the home or building
- Carrying products upstairs or using an elevator
- Room-of-choice placement
- Assembly or installation
- Unpacking
- Removal of packaging materials
- Removal of old furniture
Customers are responsible for moving the product from the curbside delivery location into their residence or business.
White-glove delivery
White-glove delivery is not included with standard curbside shipping.
White-glove or in-home delivery may be available for selected products and ZIP codes through advance arrangement. It should not be assumed to be included unless it appears as an option during checkout or has been confirmed by Matho Home in writing.
Depending on the service purchased, white-glove delivery may include scheduled delivery, delivery inside the residence, room-of-choice placement, unpacking, or packaging removal. Assembly is included only when specifically stated in the written delivery confirmation.
Customers should contact Matho Home before ordering when white-glove delivery is required.
Freight delivery appointments
Most oversized furniture deliveries require an appointment. The freight carrier may contact the customer by telephone, text message, or email to arrange a delivery date and time window.
Customers are responsible for:
- Providing an accurate delivery address and telephone number
- Responding promptly to scheduling requests
- Ensuring that an adult is available to receive the delivery
- Confirming that the delivery location is accessible to a freight truck
- Informing us about gates, stairs, elevators, loading restrictions, narrow roads, or other access limitations
Additional carrier charges resulting from an incorrect address, missed appointment, refused delivery, inaccessible location, storage, redelivery, or address change after shipment may be charged to the customer where permitted.
Separate and partial shipments
Products in the same order may be fulfilled by different suppliers or warehouses. As a result, an order may arrive in multiple shipments on different dates.
Receiving one part of an order does not necessarily mean that the remaining items are missing. Separate tracking information will be provided when available.
Inspecting your delivery
Please inspect the packaging and product carefully when the delivery arrives.
If visible damage is present:
- Photograph the packaging and damaged areas before removing or discarding anything.
- Ask the driver to clearly note the damage on the delivery receipt.
- Keep all packaging, labels, pallets, cartons, and packing materials.
- Contact Matho Home as soon as possible, preferably within 48 hours.
For concealed damage discovered after unpacking, stop assembling or using the product and contact us immediately with photographs of the product, packaging, shipping label, and damaged area.
Reporting damage quickly helps us work with the supplier and carrier. Nothing in this section limits any rights available under applicable law or our Refund Policy.
Shipping delays
We will make reasonable efforts to fulfill orders within the timeframe communicated at the time of purchase.
If we learn that an order cannot be shipped within the promised timeframe, we may contact the customer with a revised estimate and available options. Under applicable FTC rules, sellers must have a reasonable basis for advertised shipping timeframes and, when the promised shipping time cannot be met, must obtain the customer’s consent to the delay or provide a refund for the unshipped merchandise.
Address changes and cancellations
Contact us immediately when an address correction or cancellation is required.
We cannot guarantee that an order can be changed or cancelled after it has entered fulfillment or has been transferred to a supplier or carrier. Carrier rerouting, storage, return-freight, or redelivery charges may apply after shipment.
Order cancellations and refunds remain subject to the Matho Home Refund Policy.
Contact us
For shipping estimates, freight-delivery questions, damage reports, or white-glove delivery inquiries, contact:
Matho Home
Email: info@mathohome.com
Phone: +1 305-239-8002